Refund policy

We do not accept returns of unwanted items. However, in cases where items are damaged or incorrect, we may refund them. You’ll need the receipt or proof of purchase. 

To start a return, you can contact us at honestcoffeeguide@gmail.com.

You can cancel and receive a full refund for orders before they are in production. Once in production we can no longer guarantee a cancellation and you will be charged for the product costs.

You can always contact us for any return question at honestcoffeeguide@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve reviewed your request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at honestcoffeeguide@gmail.com.